Can I upload video from my hotel?
No. The Trace Case is unable to connect to hotel networks because of their security settings. We recommend waiting until you are home to upload.
How many games can I Trace before uploading?
8 games total. Your Tracers & Camera can record 3 games per day before they need to be charged.
A typical weekend travel scenario:
How do I charge my equipment?
Charge your camera
Plug your TraceCam 2 into a power outlet.
Leave the camera plugged in overnight to charge. (The camera is finished charging when the battery light in the bottom right is solid green. You can also press the button in the front of the camera for a charging status update.)
Charge and back up your Tracers
Plug your Trace Case in to power.
Does your case have an upload button? (A silver button on the top left.)
Yes: press the upload button to begin the backup.
No: your backup will begin automatically.
While the data is backing up, the lights in the top left corner of the case will blink green.
When the backup is finished, the top left icon will stop blinking.
Once the backup is complete, the Trace Case will shut down automatically. (The Tracers will still be charging, and will show either blinking or solid green.)
Once all the Tracers are solid green, turn off your case.
All the video and data is now backed up, and the equipment is ready to record again.
Upload when you return home.
When you get back to your home network it is time to upload. The upload process is the same as usual. You can follow your upload progress in the Trace Teams app.
What about inclement weather?
If you are experiencing extreme weather at your event, please review these weather recommendations.
Where do I go for help?
You can find additional help guides and FAQs here
Email questions to email@example.com
Need urgent on the field support? find it here.