This article is for Pro or Basic highlights subscribers.
Equipment owners: you can use the steps below to update your payment plan, but you must contact support to cancel or change your subscription
Make sure you are signed in.
Find your Billing tab.
You can find the billing tab in two places: on your dashboard,
or under the menu in the top left, under "More"
No billing tab? It's possible that you're not the subscription holder.
Please navigate to the Family tab, and there you can see who can manage the subscription. That user will need to log in and cancel the subscription. Once that user is logged in, they can follow the steps below to cancel
Choose "Change subscription type" to switch between Basic and Pro
Choose "Subscriber permissions" to assign access to members of your family
Choose "Cancel subscription" to cancel your Pro or Basic subscription.
Equipment owners: you must contact support to cancel or change your subscription
Per our Terms of Service, no refunds are offered after your trial has ended. Your non-refundable subscription will be valid through the end of your subscription term. Cancellation will occur at your renewal date. You can find your renewal date at the top of the billing page.
