Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Trace strange behaviour

Matteo Accornero Dec 27, 2016 01:55PM EST

I've been using trace (2014 model) for a couple of years with almost no problems.
Yesterday while skiing the unit seemed to be turning off many times.
I wrote "seemed" because the blue flashing leds just stopped flashing but pressing the on button would turn on the unit again in recording mode (no need to go from standby mode to recording mode).
As a result i found 25 sessions to upload at the end of the day instead of the usual 1 or 2 and I'm pretty sure it skipped a few runs.
I'm not sure but the flaw didn't seem to be associated to vibrations or some mechanical stress.
Any idea of what might be the problem?
I'm running version 0.4.12 and hardwareID is B2E1503061133380

Thanks for your help

Up -7 rated Down
David Lokshin Jan 09, 2017 08:39PM EST Trace Agent
Hi Matteo,

After 3 years of wear and tear, it might be time for a new Trace. The battery has likely deteriorated which is why your Trace is shutting off.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found