Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

App doesn't track when phone is locked

Tim Dec 15, 2016 02:35AM EST

When I tap this big round button I can see on the screen that tracking works good - I can see speed and altitude are changing. But as I lock my phone - tracking stops. I tried not to lock my phone by myself, but after a while phone comes in sleep mode and tracking stops the same.
And one more thing - is it possible to change measure units? In my country we use meters and km/h

I'm using Xiaomi Redmi 3S with MIUI 8.1.4

Up 2 rated Down
David Lokshin Dec 19, 2016 04:39PM EST Trace Agent
Hi Tim,

Likely Trace is not allowed to run in the background. Please change the settings on your phone to allow it to run when the app is not on the foreground.

You can change units by going into Settings -> Edit Profile.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found