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Phone connected to GoPro Session4 and Trace. Trace still says the GoPro cannot be found.

Paul Nov 19, 2016 07:26PM EST

Phone connected to GoPro Session4 and Trace. Trace still says the GoPro cannot be found. Tried several times. Tried restarting. Tried stuff. Still the same error message. Never ever been able to get it to connect. GoPro works fine on the phone. Trace works fine on the phone. Samsung S7.

Tried calling but got put on hold and then sent to a machine. Frustrated! Missed 2 epic sessions so far dealing w this problem.

-Paul

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David Lokshin Nov 21, 2016 06:17PM EST Trace Agent
Hi Paul,

With a Session, you need to start the video preview using the GoPro app and then go into the Trace app to sync. That should work. If it doesn't, please let us know.

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