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Android update crashes app

Kevin Mar 10, 2016 03:16AM EST

My Samsung Galaxy S4 Mini auto-updated the TraceUp (Surf) app and now when I try to open the app the screen goes black for about a minute and then returns to the phone homescreen with a popup box saying "Unfortunately, Trace Surf has stopped."

Anyone else having this problem and any solutions please?!

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David Lokshin Mar 14, 2016 05:05PM EDT Trace Agent
Hi Kevin,

Will you please try the following:

* Open up the Android Settings app
* Select Applications Manager
* Select Trace Surf
* Clear Data

Open the app back up and try to log in.

Let us know if this doesn't work.

Best,
David

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