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Processing step lasts forever

Emilio Moreno Feb 20, 2016 11:41AM EST

I have been using the iPhone App for 9 sessions now and once i finish and hit the "Send" button, the app uploads quite fast the data but then it says "processing" and it last forever there. I have let the iPhone plugged and on to see when it finishes, but it can stay there even for hours. The stats are online and i can view them with the web browser, but the iPhone app still says "Processing". If i want to log a new session i need to close the app and reopen again.

It is not a big issue as all the data is ok and it is uploaded and visible on the website, but it is annoying.
I am using an Iphone6s, and an Apple Watch (but the app is not installed on the watch)

Up 1 rated Down
David Lokshin Feb 20, 2016 05:44PM EST Trace Agent
Hi Emilio,

A couple of things to check:

1. Please make sure you have the latest app
2. Log out and log back in. There may be something going on with the internal database that needs to be reset.


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