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Processing step lasts forever

Emilio Moreno Feb 20, 2016 11:41AM EST

Hi,
I have been using the iPhone App for 9 sessions now and once i finish and hit the "Send" button, the app uploads quite fast the data but then it says "processing" and it last forever there. I have let the iPhone plugged and on to see when it finishes, but it can stay there even for hours. The stats are online and i can view them with the web browser, but the iPhone app still says "Processing". If i want to log a new session i need to close the app and reopen again.

It is not a big issue as all the data is ok and it is uploaded and visible on the website, but it is annoying.
I am using an Iphone6s, and an Apple Watch (but the app is not installed on the watch)

Up 1 rated Down
David Lokshin Feb 20, 2016 05:44PM EST Trace Agent
Hi Emilio,

A couple of things to check:

1. Please make sure you have the latest app
2. Log out and log back in. There may be something going on with the internal database that needs to be reset.

Best,
David

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