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Android isn't syncing with iPhone and Web UI's

Adam G. Jan 23, 2016 02:30PM EST

Samsung Galaxy S5 (SM-G900T)
Android 5.1.1
Trace Snow v5.0.3

Recording data is functioning in the Android app version, and people that follow me can even see the data. When I login to the web UI or iPhone, however, none of my information input from the Android app appears; profile pic, sessions, followers, etc.

I've done a few things to trigger a sync, like restarting the Samsung phone and app, recording new sessions, and log out/in.

Additional Details: I created my account from the Android app version, via email sign up. When I logged into my account through Chrome, my facebook account was somehow connected.

Up 0 rated Down
David Lokshin Jan 26, 2016 04:32PM EST Trace Agent
Hi Adam,

That means that you're logging in with a different email address. On the Android, under Settings you should be able to see which email address you used.

Best,
David

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