Support Center

  • trace stopped working

    Have been using my Trace regularly since September. Today when I got out of the water there were no lights on...

    0 Community Answers Feb 10, 2018 01:49PM EST
  • Session Sheet Photo

    Why is it so difficult to change a session sheet photo? Sometimes the app starts uploading before I get a chan...

    1 Agent Answer 0 Community Answers Nov 30, 2016 11:07PM EST
  • Dropbox Sync

    I just connected my Trace App to Dropbox. How do I sync (upload) all of the sessions that I've already r...

    1 Agent Answer 0 Community Answers May 15, 2016 03:45PM EDT
  • Delete tagged video

    Can I delete tagged video? I can't find this option neither in app on Iphone nor on web site...

    0 Community Answers Feb 15, 2016 08:49AM EST
  • time for approving

    How long does the resort approving? I tried to add the resort several times(in early January and now), but not...

    0 Community Answers Feb 11, 2016 09:52AM EST
  • Skis have an uneven top

    Hi, I just got a TRACE, and I want to attach it to my skis. problem is, my skis do not have a flat top... t...

    1 Agent Answer 0 Community Answers Jan 07, 2016 02:49PM EST
  • trace

    In the playstore it says the updated trace can now sync trace, where did you hide this feature? Of course in ...

    1 Agent Answer 0 Community Answers Aug 11, 2015 04:01AM EDT
  • Uploading to Trace

    I had a session get stuck in my phone (it wouldn't upload to Trace). But, I was able to get it off my ph...

    1 Agent Answer 0 Community Answers Jul 28, 2015 10:59AM EDT
  • How do I view my SUP surf stats on the computer

    I used TRACE for a SUP/surf session. On my iPhone I see my surf tracks, but not my paddle tracks. I am also ...

    1 Agent Answer 0 Community Answers Jul 25, 2015 08:01PM EDT
  • gopro hero 2

    Hello Is it somehow possible to add trace graphics and info to a video recorded with a gopro hero 2 camera ...

    1 Agent Answer 0 Community Answers Feb 26, 2015 10:46AM EST
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