Support Center

iPhone + Android

  • App stops logging

    The app stops logging my runs within a few minutes - it starts recording normally, but then it just disappears...

    1 Agent Answer 0 Community Answers Jan 03, 2016 09:49PM EST
  • Nexus 6 - Android 6 Bluetooth Issue

    Trying to use the Trace Snow app with my TraceLE and I can't connect to the device. When I try to connect...

    1 Agent Answer 1 Community Answer Dec 29, 2015 09:59PM EST
  • Add/change a session sheet pic

    Hi My Android mobile didn't add the selected pic to some of my uploaded sessions. On the iPhone app, i...

    1 Agent Answer 0 Community Answers Dec 23, 2015 09:20AM EST
  • Trace APP not showing the preview pic of my surf on some sessions

    First of all let me start off by saying this thing is amazing it works 100 times better than my rip curl GPS s...

    1 Agent Answer 0 Community Answers Aug 20, 2015 01:30AM EDT
  • Session Sheet Picture

    Help! I wasn't paying attention when I uploaded my session and a rather inappropriate photo was chosen. I...

    2 Agent Answers 1 Community Answer Apr 26, 2015 05:25PM EDT
  • Trace Video edited footage is out of sync with actual footage

    Whenever I use Trace Video, the stats that are overlayed on the video are way out of sync with what's act...

    2 Agent Answers 2 Community Answers Feb 25, 2015 04:27PM EST
  • Repeated upload issues in Trace Sync App

    I keep getting data upload failure using the Trace Sync App on my iP5s I keep receiving the "Couldn'...

    1 Agent Answer 0 Community Answers Feb 18, 2015 06:53PM EST
  • Lost Data - No chairlifts??

    Hello, I love your app. I've been reading some FAQ about people with similar problems. I went to upload...

    1 Agent Answer 0 Community Answers Feb 11, 2015 08:55PM EST
  • Video upload keeps failing

    Hey guys - i'm pretty sure that it's that first video taken during the holidays that doesnt want to ...

    0 Community Answers Dec 28, 2014 04:45PM EST
  • Logging stopped without prompting. Lost runs.

    Hi, I like another user had the app stop logging after a period of time on it's own. Yesterday when I...

    1 Agent Answer 0 Community Answers Dec 28, 2014 10:59AM EST
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