Support Center

iPhone + Android

  • Sync GoPro

    I hit Sync GoPro by accident on my Samsung J3. I don't even have a GoPro but now I can't stop it fro...

    1 Agent Answer 0 Community Answers Jan 05, 2017 11:07AM EST
  • pairing

    i cant find trace at the bluetooth menu after the upgrade of the ios app

    1 Agent Answer 0 Community Answers Dec 18, 2016 02:07PM EST
  • App doesn't track when phone is locked

    When I tap this big round button I can see on the screen that tracking works good - I can see speed and altitu...

    1 Agent Answer 0 Community Answers Dec 15, 2016 02:35AM EST
  • Android update crashes app

    My Samsung Galaxy S4 Mini auto-updated the TraceUp (Surf) app and now when I try to open the app the screen go...

    1 Agent Answer 0 Community Answers Mar 10, 2016 03:16AM EST
  • Processing step lasts forever

    Hi, I have been using the iPhone App for 9 sessions now and once i finish and hit the "Send" button...

    1 Agent Answer 0 Community Answers Feb 20, 2016 11:41AM EST
  • Disable Autoposting through Twitter?

    I see the options to control posting on Facbook, but I don't see those for Twitter. My stats are getting ...

    1 Agent Answer 0 Community Answers Feb 16, 2016 11:04AM EST
  • Android isn't syncing with iPhone and Web UI's

    Samsung Galaxy S5 (SM-G900T) Android 5.1.1 Trace Snow v5.0.3 Recording data is functioning in the Android...

    1 Agent Answer 0 Community Answers Jan 23, 2016 02:30PM EST
  • Feature Parity between iPhone and Android

    Will we ever have feature parity between the two OSes? I get bummed out when I look at someone who has an iPho...

    0 Community Answers Jan 14, 2016 03:03PM EST
  • Trace won't pair

    I can't pair the trace with my iPhone. I get a screen that reads select an accessory, but nothing is l...

    2 Agent Answers 1 Community Answer Jan 07, 2016 02:36PM EST
  • App stops logging

    The app stops logging my runs within a few minutes - it starts recording normally, but then it just disappears...

    1 Agent Answer 0 Community Answers Jan 03, 2016 09:49PM EST
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