Support Center

  • Setup

    Windows PC... when I drag firmware.bin into trace and then turn on never got or get pulsing blue or solid blue...

    1 Agent Answer 0 Community Answers Oct 20, 2014 01:49PM EDT
  • Skating

    There still wont be snow for a a little while where I live in Vermont, but I've been taking my trace out ...

    1 Agent Answer 0 Community Answers Oct 15, 2014 09:42AM EDT
  • import data?

    Hi, how's going the import data feature? You have the best website for skiers and I want to keep using...

    2 Agent Answers 1 Community Answer Sep 08, 2014 11:03AM EDT
  • Feature request: composite maps / stat sheets

    I'd love to be able to generate a composite stats sheet and / or map for a multi-day visit somewhere. Is ...

    1 Agent Answer 0 Community Answers Apr 25, 2014 11:12PM EDT
  • lost data and chairlifts not found

    hi, i skied 4 days this week and 2 are uploaded but the 2 last one didn 't. its about 10 hours of data t...

    1 Agent Answer 0 Community Answers Apr 12, 2014 07:55AM EDT
  • Map not loading on app or website after upload

    Hello, I uploaded my day after getting off the mountain and I can view my stats on the website and the app ...

    1 Agent Answer 0 Community Answers Apr 07, 2014 09:25PM EDT
  • Premium - medals

    I am wondering if buying "premium" and the additional medals will include the sessions I did in the ...

    2 Agent Answers 1 Community Answer Mar 28, 2014 03:46PM EDT
  • Alpine Replay Map

    Since I received an upgrade to Alpine Replay the map only traces the chairlifts that I've rode all day an...

    1 Agent Answer 0 Community Answers Mar 28, 2014 01:55PM EDT
  • Routes showing up via website but not via Android App

    Hi- I've been using AR for two years now and love it. The last two sessions, however, the Android App...

    1 Agent Answer 0 Community Answers Mar 24, 2014 08:25PM EDT
  • Calorie burned

    How do you calculate the # of calories burn? They seem high.

    1 Agent Answer 0 Community Answers Mar 24, 2014 07:48AM EDT
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