Support Center

  • Pathetic battery life...

    I received a Trace as a present in November and have used it for 10 days over the past 8 weeks at Keystone, Br...

    2 Agent Answers 0 Community Answers Feb 15, 2016 12:51AM EST
  • GoPro Sync not working

    Hi Guys, A few surf clips I uploaded to Dropbox yesterday aren't working. The email I got in return sa...

    1 Agent Answer 0 Community Answers Feb 12, 2016 12:53PM EST
  • Skier & Snowboarder

    Is there any way to indicate if a specific Trace is on skis vs a snowboard? I've seen other profiles w...

    1 Agent Answer 0 Community Answers Feb 12, 2016 11:36AM EST
  • BUG: Defined Resort Crevoux contains Vars tracks

    Hi Trace Snow team, I'm a french new user of your application. First I would say that your service is g...

    0 Community Answers Feb 07, 2016 12:31PM EST
  • Daily Leaderboard Rankings

    What happened to daily leaderboard sheets? I used to get them on my android app (might have been part of the ...

    1 Agent Answer 0 Community Answers Feb 05, 2016 09:57PM EST
  • Editing Trace Runs

    I recently visited Mount Bohemia in Upper Michigan. The ski area has a shuttle that picks up skiers as they p...

    1 Agent Answer 0 Community Answers Feb 01, 2016 04:10PM EST
  • Trace not turning off or resetting....tried everything I know

    Hello, My trace is stuck on a solid green light and won't turn off. I have tried letting it die and th...

    1 Agent Answer 0 Community Answers Jan 27, 2016 11:54AM EST
  • best mounting spot for surfboard

    This is a an awesome tool to track my surfing. The only issue I have is, that it does not show my turns. I hav...

    1 Agent Answer 0 Community Answers Jan 26, 2016 01:05PM EST
  • Trace frozen, won't connect to iPhone

    Hi, Just used my new Trace for the first time. Everything was normal, the tracker pair with my phone, during ...

    1 Agent Answer 0 Community Answers Jan 10, 2016 10:32AM EST
  • multiple camera edting

    Hi, is it possible to get the software to edit multiple camera videos shot on the same run - say you've g...

    1 Agent Answer 0 Community Answers Dec 30, 2015 01:52AM EST
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