Support Center

  • do you need to delete data from the trace device and how is it managed...

    When you upload data to your smart phone does it delete the files from the trace device? How many hours of da...

    1 Agent Answer 0 Community Answers Jan 10, 2015 05:18PM EST
  • leaderboard stats

    my Samsung galaxy3 won't display any leader board stats anymore. It just says "no results". I&...

    1 Agent Answer 0 Community Answers Jan 06, 2015 09:08AM EST
  • Trace has a Yellow Blue Light

    I just got the Trace today and I wanted to play with it. Unfortunately the trace was empty, so I connected the...

    2 Agent Answers 1 Community Answer Jan 05, 2015 06:00AM EST
  • Privacy wanted

    I like this app to track my sessions, but don't want people following me. It's not a social thing fo...

    1 Agent Answer 0 Community Answers Jan 01, 2015 04:54PM EST
  • Deleting a session

    I just downloaded the App...I was just messing with it around the house to get used to the features, set-up et...

    1 Agent Answer 0 Community Answers Dec 29, 2014 11:48AM EST
  • Trace GoPro Sync Off

    Hello, I sync'ed my GoPro with my phone, and got the confirmation message that it synced on the app (and...

    1 Agent Answer 0 Community Answers Dec 29, 2014 10:09AM EST
  • Video Processing Times

    Hello, How long does it take to process GoPro videos after they've been uploaded to my Trace Dropbox fol...

    1 Agent Answer 0 Community Answers Dec 28, 2014 06:26PM EST
  • Trace Cam

    Hi Quick Question, is it possible to only have the stats overlay and not the video editing? Also are there...

    1 Agent Answer 0 Community Answers Dec 21, 2014 07:31PM EST
  • Alternative uses for this device

    I haven't bought a Trace device yet, but I like what you're doing here. I'd like to know more ...

    1 Agent Answer 0 Community Answers Dec 19, 2014 10:21AM EST
  • Linking with other fitness apps

    Quite a few of my ski friends and I log our off the snow workouts on Everymove and other fitness sites. Linkin...

    1 Agent Answer 0 Community Answers Dec 02, 2014 06:15AM EST
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