Support Center

  • Trace - Gopro Sync over WiFi

    So...can we turn off the GoPro's WiFi after we hit "sync" in the morning...or does it need to b...

    2 Agent Answers 0 Community Answers Feb 13, 2015 11:28PM EST
  • maps not showing

    Recently, in the past couple weeks, the map no longer shows on my trace sessions. All runs are there and accur...

    1 Agent Answer 0 Community Answers Feb 04, 2015 12:22PM EST
  • Yearly subscription with Trace

    If I purchase a Trace (for $200) it appears to come with an auto upgrade for the Premium services. Is only fo...

    1 Agent Answer 0 Community Answers Feb 04, 2015 10:26AM EST
  • Upload session image manually

    As I'm mostly tracking with my Trace these days, I'm no longer able to upload an image for each sess...

    2 Agent Answers 1 Community Answer Feb 01, 2015 04:28PM EST
  • Looking at Trace data on the computer

    I've been using my trace and trying to manually upload the data to the site. I've been using the ins...

    1 Agent Answer 0 Community Answers Jan 31, 2015 11:37PM EST
  • One Year Premium included?

    Hey, i just purchased a Trace. Where/How i could get the Access to the Premium Feature? I do not find any i...

    2 Agent Answers 0 Community Answers Jan 31, 2015 01:23AM EST
  • Time to GPS Lock

    Are there any tips to speed up how long it takes to get GPS lock with the trace? The past couple of times I&#x...

    1 Agent Answer 0 Community Answers Jan 26, 2015 10:56AM EST
  • Using Iphone without service?

    The battery on my Iphone 5 is not the best, and it dies very quickly if I use trace. I have an older Iphone 4...

    1 Agent Answer 0 Community Answers Jan 23, 2015 09:39AM EST
  • Jump height measurment

    Good day. I just received my Trace. I noticed right away that there appears to be no measurment of jump vert...

    1 Agent Answer 0 Community Answers Jan 15, 2015 09:02AM EST
  • Session did not upload - data lost

    I have used this app many times, using iPhone 4S. Sometimes it works and sometimes not. Today I turned it on a...

    2 Agent Answers 1 Community Answer Jan 14, 2015 05:54PM EST
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