Support Center

  • Ability to suppress surfing location

    I've used the Trace surf product once. Very nice / very cool. I synched it to my phone and my data was au...

    1 Agent Answer 0 Community Answers May 11, 2015 04:38PM EDT
  • Upload to surf instead of snow portal

    How can I change a session from surf to snow? I did a mistake before the upload... thanks HAns

    1 Agent Answer 0 Community Answers Mar 07, 2015 10:46AM EST
  • Bad data

    Hi there In my last session, descents 8 and 9 contain bad data - how can I get rid of them but retain the r...

    1 Agent Answer 0 Community Answers Feb 23, 2015 12:26AM EST
  • Medals

    A previous answer to a question about seeing medals indicated that they were visible from the app. Is this on...

    1 Agent Answer 0 Community Answers Feb 22, 2015 05:55PM EST
  • Trace update

    Trace synch prompted me to update my Trace. I said yes and it is been updating for hours - well at least my ph...

    2 Agent Answers 1 Community Answer Feb 20, 2015 08:05PM EST
  • Naming Individual Trackers

    I have 2 trackers for 2 different surfers who each have a Trace account - is it possible to 'name' e...

    1 Agent Answer 0 Community Answers Feb 16, 2015 09:57PM EST
  • Trace should use compression

    Bluetooth LE has a maximum transmission rate of .27 mbps meaning it can take many minutes to fully sync your d...

    1 Agent Answer 0 Community Answers Feb 11, 2015 11:05AM EST
  • Wakeboard Mounting Testing

    Hey out there, Do you have some Testers vor Wakeboarding? Or any Information how it would be the best way t...

    1 Agent Answer 0 Community Answers Feb 02, 2015 09:22AM EST
  • Trace Data Overlay

    Will there be any Opportunity to generate the Overlay in any Software? For my own? Thank you.

    1 Agent Answer 0 Community Answers Jan 31, 2015 01:46AM EST
  • Hardware / looks

    Is there any information about the hardware of the Trace? I've just received my Trace, looks good but I ...

    1 Agent Answer 0 Community Answers Jan 03, 2015 08:05AM EST
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