Support Center

  • Green lights

    When I turn on Trace, I get a green & Blue flash then solid green not solid blue. If I hit button again I ...

    1 Agent Answer 0 Community Answers Jan 24, 2016 05:11PM EST
  • Trace not working

    Bought a trace and went skiing today. It worked fine for the first three runs. After that it started flashing ...

    1 Agent Answer 0 Community Answers Jan 19, 2016 05:30PM EST
  • USB Broken?

    Hi, I connect my trace unit to the USB for charging and it will not charge, there is no green flashing ring...

    1 Agent Answer 1 Community Answer Jan 18, 2016 08:50AM EST
  • View live stats from Trace through app

    I recently received a Trace unit and have tried it several times while skiing. Overall it seems to function ok...

    1 Agent Answer 0 Community Answers Dec 30, 2015 03:58PM EST
  • Trace is frozen - solid green light - can't turn off

    Trace is frozen and i can't turn it off and it can't be found by the IOS app. I have tried to press...

    2 Agent Answers 1 Community Answer Dec 25, 2015 07:56PM EST
  • Premium account

    I there an option to buy a premium account without purchasing a trace?

    1 Agent Answer 0 Community Answers Dec 05, 2015 07:48PM EST
  • Can I buy more mount?

    Can I buy more mount? I can change to use at sure and snow.

    1 Agent Answer 0 Community Answers Aug 18, 2015 10:13AM EDT
  • Mounting Trace to Bindings Instead of Board?

    Hello I was wondering if you can mount trace to your bindings and still get accurate data? or is mounting dire...

    1 Agent Answer 0 Community Answers Jul 07, 2015 01:32PM EDT
  • Broken mounting clips

    The trace clips that hold it into the mount broke in my back. I have a kickstarter trace, and I was wondering...

    1 Agent Answer 0 Community Answers Jul 05, 2015 09:24PM EDT
  • New Trace model 2015?

    Hello I was wondering if you intend to update the current model of trace? like add new features or faster soft...

    2 Agent Answers 1 Community Answer Jul 04, 2015 02:36AM EDT
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